Refreshing « The HabitableZone

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Refreshing December 14, 2011 10:19 am TB

When on to “chat” tech support for Carbonite this morning. The guy’s name came up on the chat, along with his location: Lewiston, Maine.

I’ve noticed a trend lately leaning back toward U.S. locations for tech support, but this is the first support site I’ve seen that actually tells you exactly where the guy is.

Uh, Tom... by Robert 2011-12-14 16:15:45
- If an overseas tech support guy can perfectly fake an American accent, command of the language, and knowledge, what difference ... by TB 2011-12-14 17:01:15
  - I have to admit to some frustration myself. While the people who are providing customer service are trying very ... by bowser 2011-12-15 16:03:24
    - It's important to remember that the person you're talking to on the phone in these cases, whether it's tech support, ... by TB 2011-12-15 17:17:22
      - I bought a computer for a friend from Dell. He was paying for it, wanted me to order the ... by bowser 2011-12-15 17:39:10
        
        I guess I get used to it. by TB 2011-12-17 11:26:29

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