You must have seen the giant cluster F of holiday air travel. Hope none of you got caught up in it. Glad I didn’t travel this year, as Southwest was my favorite airline, I have more than a half million points with them, tens of thousands of miles over the years. The staff was great, all of them. Never encountered one that wasn’t friendly, polite, fun. I liked their boarding method, the ability to change flights at the last hour, the access to smaller airports. Over the years, the schedules became more complicated, routing us well out of the way to get us where we were headed.
Once again, the suits mess up something that was good.
“Southwest Airlines made a risky gamble that mass layoffs and spending billions of dollars on handouts to investors rather than fixing infrastructure would pay off with record profits,” Kyle Herrig, the president of Accountable.US, said in a statement. “The airline lost that bet badly and now it’s their customers left paying the price including the thousands stranded in the middle of holiday-season travel.”
“Southwest’s well-compensated executives could have prioritized its workers and customers by preparing for the worst, but greed trumped all as they put a small group of wealthy investors first,” Herrig added. “Consumers shouldn’t be the ones stuck holding the bag for Southwest’s greedy management decisions, but here we are. This is where the Transportation Department should start in any investigation into why this happened”